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About milky tea

Milky Tea is an award-winning video game development studio based in Liverpool. Our exceptionally talented team work across the UK and the EU, developing memorable gaming experiences using the latest technology for some of the world’s biggest brands, platforms, and publishers.

mAIN DUTIES AND RESPONSIBILITIES

REPORTS TO: GENERAL MANAGER

• Serve as the primary point of contact for IT support, ensuring issues are resolved efficiently to minimize disruption for all users across Liverpool and remote locations.

• Create and manage support tickets, maintaining a clear system for tracking and resolving IT issues.

• Proactively monitor, prioritize, and manage support tickets with a 'security first' approach, ensuring adherence to best practices.

• Diagnose, troubleshoot, and resolve software, hardware, and network issues, including installation and maintenance as needed.

• Ensure the security of user workstations, servers, and data storage through proactive monitoring, best practices, and robust security measures.

• Monitor the organisation's IT security and resolve vulnerabilities promptly.

• Manage and maintain all company email accounts and their backup.

• Manage and maintain all company data backup both locally and remote including video game production version control software.

• Regularly analyze and optimize company technologies, proposing and implementing innovative solutions to improve performance, security, and reliability.

• Transport and configure hardware such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage logistics for hardware and IT equipment across the UK and EU.

• Build cost-effective PC workstations from bespoke hardware components, adhering to internal budgets.

• Configure and test all workstations and laptops for new employees and freelancers (both PC & Mac).

• Collaborate with in-house developers to ensure seamless integration, accessibility, and security of 3rd-party development tools.

• Configure and maintain company speciality AV equipment.

• Audit and maintain an accurate internal asset tracking system for all company hardware and software.

• Manage and ensure the reliability of company web domains and hosting.

• Configure, support, and maintain the organisation's existing network infrastructure, including switches, firewalls, routers, CCTV, cabling, and wireless network equipment.

• Develop and enforce company IT policies, ensuring adherence to security and operational standards.

• Manage and regularly test robust data backup and disaster recovery processes.

• Induct and onboard all new employees and freelancers with the organisation's IT infrastructure and policies.

wHAT WE’RE LOOKING FOR

EXPERIENCE:

• A higher education qualification in an IT-related subject.

• 5+ years of professional experience in IT roles, including at least 2 years managing IT systems independently or in a leadership capacity.

• Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS).

• Experience in rolling out significant IT projects

• Practical experience with internet and network security protocols.

• Familiarity with remote management tools.

• Able to build PC workstations from components.

• A common interest in IT and new innovative technologies.

• Experience of working or supporting clients in the creative or digital industry is a plus, but not a necessity.

• Have a valid UK driving license.

PERSONAL:

• Self-starter with the ability to work independently, demonstrating initiative and minimal need for supervision.

• Exhibits a strong sense of responsibility and dependability, contributing to the overall safety and security of the IT infrastructure.

• Works effectively in a team environment, maintaining a high level of internal customer service.

• Proficient in translating complex technical concepts into clear, understandable language for individuals without a technical background.

• Exceptional organisational skills, coupled with the ability to effectively manage time and prioritize tasks efficiently.

• Ability to produce clear, concise, and accurate documentation and job notes.

• Keen to learn and develop your skills further.

• Strong attention to detail.

• An interest in Video Games is a plus, but not a necessity.

wHAT WE OFFER

• Hybrid working schedule – working 3 days per week in the office and 2 from home.

• Flexitime policy; core working hours are between 10am to 4pm.

• Enhanced parental leave.

• 28 days holiday per year, inclusive of bank holidays.

• Birthday bunk days.

• Holiday entitlement increases with years of service, up to an additional 5 days.

• Private medical, dental, and optical insurance scheme.

• A competitive company pension scheme.

• Regular team social events throughout the year (virtual and non-virtual).

• Hardware and software is provided.

• Company parking permit will be available if required.

  
  

EQUAL Opportunities

Milky Tea is an equal-opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, nationality, religion, gender identity, sexual orientation, age, or disability.